E-ZPass® is a toll-collection system that enables motorists to pay their tolls electronically through pre-established accounts prepaid and replenished with a credit card or check. It is accepted by 35 toll or transportation agencies in 19 states, from Maine to Florida and west to Minnesota. More than 49 million E-ZPass® devices are currently in circulation and the number grows each year.
E-ZPass® makes driving more convenient. It reduces travel times, decreases motor-vehicle emissions, and helps motorists cut down on fuel costs. The Commission’s E-ZPass service provider and toll processor is the New Jersey Regional E-ZPass® Customer Service Center (NJ E-ZPass Group) which serves seven toll agencies located in or serving the states of New Jersey, Pennsylvania and Delaware.
NJ E-ZPass® Customers who wish to contact the DRJTBC’s E-ZPass® Department, click here.
New Jersey E-ZPass® Customers, please fill out the form below to contact the Delaware River Joint Toll Bridge Commission’s E-ZPass® Department. Non-New Jersey E-ZPass® customers, please contact your home agency with any questions or concerns.
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A 20-percent discount is extended to frequent commuters who make 16 or more tolled trips across Commission toll bridges in a respective month using a passenger-vehicle E-ZPass transponder issued and maintained by the Commission’s toll processor — the regional New Jersey E-ZPass Customer Service Center. This discount applies to Class 1 passenger vehicles (two axles and less than eight-feet high). The discount gets applied as a retroactive credit on a subsequent E-ZPass statement. The discount is tag-specific, meaning trips recorded on multiple transponders cannot be combined to receive the discount. The New Jersey E-ZPass Customer Service Center is not a state agency. It is a consortium of seven toll agencies — the New Jersey E-ZPass Group — operating or located in New Jersey, Pennsylvania and Delaware. Besides the Bridge Commission, the group includes the NJ Turnpike, the Delaware River Port Authority, The Delware River and Bay Authority, the South Jersey Transportation Authority, the Burlington County Bridge Commission, and the Cape May County Bridge Commission. Note: The Bridge Commission’s frequency-based E-ZPass commuter discount program is scheduled to end in January 2024.
Delaware River Joint Toll Bridge Commission (DRJTBC) affiliated E-ZPass transponders are issued and administered by the regional New Jersey E-ZPass Customer Service Center, which services the DRJTBC, New Jersey Turnpike Authority, Delaware River Port Authority, Delaware River & Bay Authority, South Jersey Transportation Authority, Burlington County Bridge Commission, and Cape May County Bridge Commission. (Click on the image to view in full resolution.) (Note: This map reflects the newest or impending E-ZPass agencies in Florida, Georgia and Minnesota.)
The Delaware River Joint Toll Bridge Commission strives to improve its toll collection system as equipment ages and better technologies become available.
For example, the Commission established Express E-ZPass facilities (“open-road tolling”) at its I-78 and I-80 toll plazas in 2010. This has enabled millions of E-ZPass users to pay their tolls while driving at highway speeds. A Violation Enforcement System of high-resolution cameras and specially aimed lights to identify toll scofflaws was installed the same year, enabling the Commission to remove toll gates at its various facilities.
In late 2015, the Commission kicked off a multi-year design-build-maintain contract for a complete overhaul of the agency’s toll collection system infrastructure. The modernization effort touched virtually every aspect of the agency’s toll system: manual cash collections, conventional toll-lane E-ZPass transactions, highway-speed open-road tolling, and the introduction of all-electronic tolling at the Scudder Falls Replacement Bridge in 2019. This project removed the Commission’s outmoded toll-collection infrastructure and replaced it with the latest equipment and technology in the tolling industry.
The project was divided into two phases. The first phase involved the design, development, integration, installation and testing of a collection system to handle cash and electronic transactions at the Commission’s seven toll bridges. This work also extended to the establishment of the Commission’s first all-electronic tolling system at the Scudder Falls Toll Bridge — the agency’s eight tolled crossing — in July 2019. The new, improved system also included integration with host computers at the New Jersey Regional Customer Service Center for E-ZPass, which currently provides back-office support and violation enforcement for the Commission’s toll network. The second phase is ongoing, involving maintenance of all the newly installed equipment and operating systems for five years with two additional three‐year options. This also covers the maintenance of existing toll plaza equipment such as LED signage, lane signal indicators and yellow beacons.
The all-electronic tolling (AET) facility at the Scudder Falls Toll Bridge consists of an overhead gantry outfitted with electronic-toll-collection transponder readers, high-resolution cameras, and lights. Class 1 passenger-vehicle motorists who use E-ZPass to pay their tolls electronically at this bridge are charged a lower rate than non-E-ZPass customers. Motorists without E-ZPass have their license plates photographed – at highway speeds – and receive bills in the mail (Pay-By-Plate). Toll rates for non-E-ZPass-equipped vehicles are higher than what E-ZPass users pay due to additional processing costs. Conventional, congestion-prone toll booths are not be employed at Scudder Falls.
AET is increasingly being used in other states and countries. The Pennsylvania Turnpike Commission fully converted to AET in 2020. Other AET systems are in use at the Golden Gate Bridge, the Sydney Harbour Bridge (Australia), Maryland’s Intercounty Connector/MD, and along toll roads in Florida, Texas and California.