DRJTBC - Toll Violations
The Delaware River Joint Toll Bridge Commission joined other Northeast region toll agencies in providing E-ZPass electronic toll collection service in late 2002. For the next eight years, the Commission used traffic control arms (gates) as a compliance and safety mechanism in its toll plaza lanes.
While the gates were helpful in combatting potential toll scofflaws and excessive speeds in toll lanes, they were the source of frequent customer complaints -- especially E-ZPass tagholders. So, in 2010, the Commission converted its seven toll plazas to a gateless Violation Enforcement System (VES) of high-resolution cameras and specially aimed near-infrared lights. A corresponding back-office processing operation was expanded to identify, track and bill motor vehicles that pass through DRJTBC toll plazas without paying the required toll.
The biggest beneficiaries of this new system have been E-ZPass users, since they no longer need to stop -- although they will need to slow down -- when passing through VES-enabled DRJTBC toll plazas.
In May 2014, the Delaware River Joint Toll Bridge Commission merged its E-ZPass back-office operations into the New Jerrsey Regional E-ZPass Customer Service Center. This transition was authorized by the Commission's board of directors in October 2013 as a means of achieving both short-term and long-term savings. The change also is providing a logistical dividend: The New Jersey E-ZPass system's back-office operations are located in Newark, N.J. The Commission's previous E-ZPass account service provider's offices were in Richardson, Tx.
The New Jersey system is operated by Xerox State and Local Solutions, Inc. and it has a proven record of servicing the E-ZPass accounts of both large and small transportation agencies.
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Processing and fees
The Commission's toll-violation fee structure mirrors what is charged by other toll-industry agencies nationally and regionally. The Commission's fees are intended to help cover the costs of the toll-violation collection process so that the cost burden does not get shifted onto law-abiding toll payers.
The following sections describe the toll-violation rules and the manner in which violations may be processed or disputed. Contact information and addresses for toll violation system matters are at the end of this page.
Issuance of First Notices
Any vehicle without a valid E-ZPass tag that passes through any DRJTBC toll plaza without paying the required toll is identified by VES, recorded as a violation and a notice is issued to the offending vehicle's owner. A photograph of the offending vehicle's license plate is shown on each respective notice.
Violation notices consist of the following sections:
Violation notices may not be inclusive of all violation events for the identified license plate either prior to or subsequent to the dates listed in the notice.
As noted above, violators under the DRJTBC's toll-enforcement system are required to pay the toll. Toll evasion is a public, strict liability and vicarious liability violation. Therefore, the following are not legal defenses or mitigating factors:
An initial violation notice ("first notice") is mailed to the vehicle owner within 60 days of the recorded violation. This first notice requests payment of the required toll(s). A second notice is issued 21 days after issuance of the first notice.Violations are sent to a collection agency 14 days after issuance of the second notice or if the offending vehicle is tracked to an invalid address.
Customer Service Center/Violations Processing Center
A customer who receives a violation notice should follow the instructions on the notice. To dispute or clarify the information on the noties, the Violations Processing Center may be reached as follows.
Website: www.ezpassnj.com, or dial 1-973-368-1425 to speak to a Violation Processing Center Representative.
Violations Mailing Address:
Please mail violation disputes or violation payments to:
E-ZPass Violations Processing Center
P.O. Box 4971
Trenton, NJ 08650
The new toll-free phone number: 1-888-AUTO-TOLL (1-888-288-6865)
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