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DRJTBC - Toll Violations

Toll Violations

Introduction

Toll ViolationsThe Delaware River Joint Toll Bridge Commission joined other Northeast region toll agencies in providing E-ZPass electronic toll collection service in late 2002.  For the next eight years, the Commission used traffic control arms (gates) as a compliance and safety mechanism in its toll plaza lanes.

While the gates were helpful in combatting potential toll scofflaws and excessive speeds in toll lanes, they were the source of frequent customer complaints -- especially E-ZPass tagholders.  So, in 2010, the Commission converted its seven toll plazas to a gateless Violation Enforcement System (VES) of high-resolution cameras and specially aimed near-infrared lights.  A corresponding back-office processing operation was expanded to identify, track and bill motor vehicles that pass through DRJTBC toll plazas without paying the required toll.

The biggest beneficiaries of this new system have been E-ZPass users, since they no longer need to stop -- although they will need to slow down -- when passing through VES-enabled DRJTBC toll plazas

(To acquire a DRJTBC E-ZPass account, please go to www.ezpassdrjtbc.com.)

(For more information on the Commission toll-collection modernization efforts, please go to the Electronic Toll Collection System Enhancement Web page in the Commission Projects section on this site or click here.)

Under the DRJTBC's new toll-enforcement system, violators are required to pay the required toll. Toll-violation fees up to a maximum are automatically applied for each violation after Feb. 23, 2010.

(Note:  Many other toll agencies use cameras and lights to track toll violators, including the Pennsylvania and New Jersey Turnpikes, the New York Thruway Authority and the Port Authority of New York and New Jersey. Combined with E-ZPass electronic toll collections, the gate-less enforcement systems enable toll agencies to process transactions more efficiently while reducing traffic congestion and high concentrations of vehicle exhaust at toll plazas.)

Processing and fees

The Commission's toll-violation fee structure mirrors what is charged by other toll-industry agencies nationally and regionally.  The Commission's fees are intended to help cover the costs of the toll-violation collection process so that the cost burden does not get shifted onto law-abiding toll payers.

The following sections describe the toll-violation rules and the manner in which violations may be processed or disputed. Contact information and addresses for toll violation system matters are at the end of this page.

Issuance of First Notices

Any vehicle without a valid E-ZPass tag that passes through any DRJTBC toll plaza without paying the required toll is identified by VES, recorded as a violation and a notice is issued to the offending vehicle's owner.  A photograph of the offending vehicle's license plate is shown on each respective notice.

Violation notices consist of the following sections:

  • An explanation of the cited violation incident.
  • A payment coupon.
  • An Advisory and Payment Request Dispute Form.
  • Violation history.

Violation notices may not be inclusive of all violation events for the identified license plate either prior to or subsequent to the dates listed in the notice.

Toll ViolationsAs noted above, violators under the DRJTBC's toll-enforcement system are required to pay the toll.  Toll evasion is a public, strict liability and vicarious liability violation.  Therefore, the following are not legal defenses or mitigating factors:

  • The violation notice wasn't mailed sooner;
  • The driver did not intend to miss the payment or go through an E-ZPass lane;
  • Someone else was driving the vehicle.Information on a registered vehicle owner who fails to respond to mailed requests for payment will be forwarded to a collection agency. Under state laws, registered vehicle owners are responsible for any toll violations regardless of who was driving at the time.

An initial violation notice ("first notice") is mailed to the vehicle owner within 60 days of the recorded violation. This first notice requests payment of the required toll(s).  A second notice is issued 21 days after issuance of the first notice.Violations are sent to a collection agency 14 days after issuance of the second notice or if the offending vehicle is tracked to an invalid address. 

A sample first notice is available for viewing here (please note that the license of the vehicle shown in this notice has been obscured for privacy-protection reasons).

Payments

A customer who receives a violation notice has three options for making payment:

  • Mail -- Fill out the coupon attached to the notice and mail it with payment to DRJTBC, P.O. Box 8500-9301, Philadelphia, PA 19178.
  • Phone -- Call 1-800-872-5061
  • Online -- www.ezpassdrjtbc.com

License plate, state and notice number are required to complete a payment transaction.

Dispute Process

A customer can dispute violations.  License plate, state, and notice number are required. A customer can dispute only the first notice online and the dispute must be processed 21 days after issuance of the first notice.

Customers cited for a toll violation may use a Violation Notice Dispute Form by signing and dating it, and mailing or faxing it along with any required documentation as stated on the form.

Customers also may call the DRJTBC's E-ZPass Customer Service Center at 800-872-5061 (staffed 8 a.m. to 6 p.m. Monday through Friday).

To handle a dispute online, please go to www.ezpassdrjtbc.com.

The fax number for sending a completed APR Dispute Form is: 214-615-2392

A blank APR Dispute form is available for viewing by clicking here.|

E-ZPass Customers

If an imaged license plate for a violating vehicle can be matched to a DRJTBC E-ZPass account, the incident will be posted as a Video Toll or "VToll." The Commission will attempt to collect this toll electronically, as long as the account is in good standing or restored to good standing. The account must have been opened before or at the time of the violation.

If the Commission is unsuccessful in collecting the "VToll", a first notice will be sent to the E-ZPass account holder. A second "VToll" collection attempt will occur prior to issuance of a second notice. E-ZPass customers may update their accounts during the violation payment process.

A copy of the Commission's E-ZPass Customer Agreement Terms and Conditions is available for viewing by clicking here.

Contacts/Mailing Addresses

Toll ViolationsCustomer Service Center/Violation Processing Center Toll-Free Number -- 1-800-872-5061

Online -- www.ezpassdrjtbc.com

Mail address for payments:
DRJTBC, P.O. Box 8500-9301, Philadelphia, PA 19178

Mail address for APR Dispute Forms: E-ZPass Customer Service Center, P.O. Box 851918, Richardson, TX 75085

Fax number for APR Dispute Forms: 214-615-2392

E-ZPass account sign ups:

DRJTBC Customer Service -- 1-800-363-0049


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