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DRJTBC - Toll Violations

Toll Violations

Introduction

Toll ViolationsThe Delaware River Joint Toll Bridge Commission joined other Northeast region toll agencies in providing E-ZPass electronic toll collection service in late 2002.  For the next eight years, the Commission used traffic control arms (gates) as a compliance and safety mechanism in its toll plaza lanes.

While the gates were helpful in combatting potential toll scofflaws and excessive speeds in toll lanes, they were the source of frequent customer complaints -- especially E-ZPass tagholders.  So, in 2010, the Commission converted its seven toll plazas to a gateless Violation Enforcement System (VES) of high-resolution cameras and specially aimed near-infrared lights.  A corresponding back-office processing operation was expanded to identify, track and bill motor vehicles that pass through DRJTBC toll plazas without paying the required toll.

The biggest beneficiaries of this new system have been E-ZPass users, since they no longer need to stop -- although they will need to slow down -- when passing through VES-enabled DRJTBC toll plazas.

Special Notice!
Commission's E-ZPass Service to Merge into New Jersey Customer Service Center May 19

The Delaware River Joint Toll Bridge Commission remains on schedule to merge its E-ZPass back-office operations into the New Jerrsey Regional E-ZPass Customer Service Center effective Monday, May 19.

The transition to a new E-ZPass service provider was authorized by the Commission in late October as a means of achieving both short-term and long-term savings. The change also will provided a logistical dividend: The New Jersey E-ZPass system's back-office operations are located in Newark, N.J. while the Commission's current service provider's offices are in Richardson, Tx.

The New Jersey system is operated by Xerox State and Local Solutions, Inc. and it has a proven record of servicing the E-ZPass accounts of both large and small transportation agencies.

The Commission began the process of notifying its E-ZPass account holders about the transition in April. The vast majority of current DRJTBC E-ZPass account holders will be unaffected by the change in service providers. But some customers -- notably motorists who have "companion account" eligibility for commuter discounts at Commission crossings -- will be impacted.

Please see the right column of this website's home page for more information by clicking here.

Processing and fees

The Commission's toll-violation fee structure mirrors what is charged by other toll-industry agencies nationally and regionally.  The Commission's fees are intended to help cover the costs of the toll-violation collection process so that the cost burden does not get shifted onto law-abiding toll payers.

The following sections describe the toll-violation rules and the manner in which violations may be processed or disputed. Contact information and addresses for toll violation system matters are at the end of this page.

Issuance of First Notices

Any vehicle without a valid E-ZPass tag that passes through any DRJTBC toll plaza without paying the required toll is identified by VES, recorded as a violation and a notice is issued to the offending vehicle's owner.  A photograph of the offending vehicle's license plate is shown on each respective notice.

Violation notices consist of the following sections:

  • An explanation of the cited violation incident.
  • A payment coupon.
  • An Advisory and Payment Request Dispute Form.
  • Violation history.

Violation notices may not be inclusive of all violation events for the identified license plate either prior to or subsequent to the dates listed in the notice.

Toll ViolationsAs noted above, violators under the DRJTBC's toll-enforcement system are required to pay the toll.  Toll evasion is a public, strict liability and vicarious liability violation.  Therefore, the following are not legal defenses or mitigating factors:

  • The violation notice wasn't mailed sooner;
  • The driver did not intend to miss the payment or go through an E-ZPass lane;
  • Someone else was driving the vehicle.Information on a registered vehicle owner who fails to respond to mailed requests for payment will be forwarded to a collection agency. Under state laws, registered vehicle owners are responsible for any toll violations regardless of who was driving at the time.

An initial violation notice ("first notice") is mailed to the vehicle owner within 60 days of the recorded violation. This first notice requests payment of the required toll(s).  A second notice is issued 21 days after issuance of the first notice.Violations are sent to a collection agency 14 days after issuance of the second notice or if the offending vehicle is tracked to an invalid address. 

Customer Service Center/Violations Processing Center

A customer who receives a violation notice should follow the instructions on the notice.  To dispute or clarify the information on the noties, the Violations Processing Center may be reached as follows.

Website: www.ezpassnj.com.

Mailing address:
NEW JERSEY CUSTOMER SERVICE CENTER
P.O. Box 52003
Newark, NJ 07101-8203

The new toll-free phone number: 1-888-AUTO-TOLL (1-888-288-6865)

A customer who receives a violation notice has three options for making payment:

  • Mail -- Fill out the coupon attached to the notice and mail it with payment to DRJTBC, P.O. Box 8500-9301, Philadelphia, PA 19178.
  • Phone -- Call 1-800-872-5061
  • Online -- www.ezpassnj.com


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